Terms and Conditions

This Agreement was last revised on April 06th, 2023

• Introduction:
  www.innospikes.com (“website”) welcomes you.

  The services we provide can be accessed through our website and are governed by the terms outlined in this agreement. We reserve the right to modify this agreement at any time without prior notice to you, and therefore we strongly recommend that you review these terms and conditions carefully. By using the website, you acknowledge that you have read, understood, and accepted the terms of this agreement and our Privacy Policy, both of which are considered a part of this agreement. If you do not agree with these terms, please refrain from using or accessing the website.

• Definitions:
  • "Agreement" refers to this set of Terms and Conditions, the Privacy Policy, and any other relevant documents provided by the Website;
  • "Service" or "Services" refers to any service offered by us through our Website;
  • "User", "You", and "Your" refer to anyone who accesses our Website to avail themselves of our services, including but not limited to individuals, companies, partnerships, sole traders, bodies corporate, and associations;
  • "We", "us", and "our" refer to Meghana Infotech Solutions LLP;
  • "Website" refers to "https://www.innospikes.com", any future versions of the Website, or any affiliates thereof;
  • "User Account" refers to an electronic account opened by a customer for the purpose of availing themselves of the various services offered on our Website.
• Interpretation
  • The word "includes" should be interpreted as "without limitation", and all references to the singular shall include the plural, and vice versa.
  • Regardless of the number and gender specifically used, words used in this Agreement shall be deemed to include any other number, gender, or tense as required by the context.
  • Reference to any statute, ordinance, or other law shall include all regulations, instruments, consolidations, amendments, re-enactments, or replacements that are currently in force.
  • Headings, bold typing, and italics (if any) have been included for convenience only and shall not limit or affect the meaning or interpretation of the terms of this Agreement.
• Introduction and Scope
  • Scope: These terms apply to your use of the website and its services, except as otherwise specified. Third-party products or services are subject to their respective terms of service.
  • Eligibility: Certain website services are restricted to users over 18 years old and to users who have not been suspended or terminated from the system by us.
  • Electronic Communication: By using the website or sending electronic communications from your device, you consent to receive electronic communications from us. These communications will be provided in the same format. You may retain copies of these communications for your records.
• Services

  Innospikes is a brand of Meghana Infotech Solutions LLP, a software development company with a team of experienced and talented experts who handle all aspects of web application development, mobile app development, e-commerce development, website designing, digital marketing, and graphic designing.

  At Innospikes, we are committed to providing high-quality services to our clients. We take pride in our ability to deliver innovative solutions to meet your business needs. Our team of experts works closely with you to understand your requirements and provide customized solutions that meet your specific needs.

• Modifications to the Service

  We reserve the right to make changes to these terms, including adding, removing, modifying or altering parts, at our discretion and at any time. We may notify you of such changes by sending an email to your linked account address or by publishing a revised version of these terms on our website that incorporates the changes. If you continue to use the website after the changes have been posted, it indicates your acceptance and agreement to the modifications.

• User Content

  Content Responsibility
  The website enables you to share content, post comments, and provide feedback, referred to as "Content". Nevertheless, you are solely responsible for any Content you post and acknowledge that you have obtained the necessary permission to use it.
  Please be advised that the Content you post on the website should not contain any of the following:

  • Ill-mannered, profane, abusive, racist, or hateful language or expressions, text, photographs, or illustrations that are pornographic or in poor taste, inflammatory attacks of a personal, racial or religious nature;
  • Defamatory, threatening, disparaging, grossly inflammatory, false, misleading, fraudulent, inaccurate, unfair, contains gross exaggeration or unsubstantiated claims;
  • Violates the privacy rights of any third party, is unreasonably harmful or offensive to any individual or community;
  • Discriminates based on race, religion, national origin, gender, age, marital status, sexual orientation, or disability, or refers to such matters in any manner prohibited by law;
  • Violates or inappropriately encourages the violation of any municipal, state, federal, or international law, rule, regulation, or ordinance;
  • Transmits viruses or other harmful, disruptive, or destructive files;
  • Sends repeated messages related to another user and/or makes derogatory or offensive comments about another individual or repeats prior posting of the same message under multiple emails or subjects;
  • Information or data that are unlawfully obtained.

  Please note that any submitted content that includes the above will be refused, and if repeated violations occur, we reserve the right to cancel user access to the website without advanced notice.

• Payment
  • Our terms and conditions will apply to all purchases made on the website.
  • You must ensure that the personal information you provide is accurate and true while making a purchase.
  • Online payments can be made using debit cards or Credit cards or UPI.
  • If you encounter any inappropriate information, please notify us immediately. We will provide a written explanation if your payment is not accepted.
  • We may ask for additional information relevant to your transaction, such as your credit card number, payment information, email and mailing addresses, for billing and notification purposes (collectively referred to as "Payment Information").
  • By providing the Payment Information, you confirm that you have the lawful right to use the payment method(s) indicated.
  • By initiating a transaction, you authorize us to share your Payment Information with third parties to complete the transaction and charge your chosen payment method (including any applicable taxes and fees).
  • If you encounter any issues, please contact our back-office team for assistance.
  • We value customer feedback and use it to improve the quality of our products and services.
• Limited Guarantee

  Through this website, we offer you the chance to access the products and services we provide. However, we do not guarantee that the descriptions of our products and services are completely accurate, reliable, up-to-date, or free from errors. If you find that a product or service we offer does not match the description, please inform us so that we may take appropriate action.

• Geographic Restriction

  We retain the right, at our discretion, to restrict the usage or provision of any product or service to any individual, location, or jurisdiction, but are not obliged to do so. We may exercise this right as required.

• Delivery Policy

  At Innospikes, we take pride in delivering quality services to our clients. Our delivery policy is designed to ensure that our clients receive their projects on time and in the best possible condition.

  • Delivery Timeframes: We understand that time is of the essence and we strive to deliver all our projects on time. The delivery timeframe for each project will be communicated to the client at the start of the project. We will ensure that all projects are delivered within the agreed timeframe, barring any unforeseen circumstances.
  • Delivery Method: We deliver our projects electronically, via email or file transfer protocols. The client will be notified once the project is complete and the final deliverables will be sent via email or a file sharing platform.
  • Quality Assurance: Before delivery, all projects undergo a thorough quality assurance process to ensure that the final deliverables meet the client's requirements and are of the highest quality. We take every measure to ensure that our clients are satisfied with the final product.
  • Annual Maintenance: We also offer annual maintenance for our clients' websites, web and mobile apps. The maintenance package includes regular updates, bug fixes and technical support. The maintenance schedule and scope of work will be discussed and agreed upon with the client.
  • Hosting and Domain Registration: We provide hosting and domain registration services for our clients' websites and web applications. Our hosting services are reliable and secure, and our domain registration services are hassle-free.
  • Communication: We believe that communication is key to a successful project delivery. We keep our clients updated on the progress of their projects throughout the development cycle. We encourage our clients to provide regular feedback on the project and we are always available to address any concerns or questions.

  We strive to deliver all our projects on time and in the best possible condition. Our delivery policy is designed to ensure that our clients receive quality services and a seamless experience.

• User Responsibilities
  • While using our website and services, you agree to use them only for lawful purposes and in compliance with applicable laws.
  • You agree not to upload any content that is defamatory, infringes any trademark, copyright, or other proprietary rights, violates anyone's privacy, contains violent or hateful speech, or discloses sensitive information about any person.
  • You agree not to use or access our website for collecting market research for a competing business or for any illegal purpose, and not to misrepresent or impersonate any person or entity.
  • You agree not to use any virus or hacking tool to interfere with the website's operation or data and files, and not to use any device, scraper, or automated tool to access the website without our permission.
  • You agree to inform us promptly of any inappropriate or illegal content you encounter on our website.
  • You agree not to interfere with the website's operation, including its advertisements and safety features, and not to overload our technical infrastructure.
  • You acknowledge that we have the right to monitor and review the website's access and content, and to deny you access or remove any content in our sole discretion without notice.
  • If you discover any infringing or illegal content, please let us know and we will review it, but we are not obligated to do so.
• General Conditions
  • The accuracy, completeness, validity, or timeliness of the information listed by us is not guaranteed.
  • In case of any material changes to these terms and conditions, we may notify you through a notice prominently posted on the website or via email communication.
  • The website is licensed to you on a limited, non-exclusive, non-transferable, non-sublicensable basis for your business use in connection with the Service, subject to all the terms and conditions of this Agreement that apply to the Service.
  • You acknowledge and agree that we are not responsible for addressing any claims made by you or any third party concerning the website;
  • Both you and we agree to comply with any applicable third-party terms of the agreement that may affect or be affected by the use of the website.
  • We reserve the right to decline service to any individual or entity that we consider inappropriate based on their content or otherwise. This includes, but is not limited to, sites that endorse hatred towards any ethnic group, religion, or sexual orientation, and sites that violate copyright laws or enforceable regulations.
  • The client is responsible for providing the text, images, and videos used in the marketing services, which will remain the client's property. Such material will be considered the property of the client and can be used without fear of infringing copyright laws.
• Content Ownership, Responsibility, and Removal
  • Definition: As used in these Terms, "Content" refers to any text, graphics, images, music, software, audio, video, designs, interactive features, works of authorship, or information, or other materials that are posted, generated, provided or otherwise made available through the Services.
  • Ownership: We do not claim ownership of any User Content, and these Terms do not limit your rights to use and exploit your User Content. You acknowledge that the Services and Content are protected by applicable copyright, trademark, and other laws.
  • Your Responsibility for User Content: You are solely responsible for all User Content you contribute to the Services. By contributing User Content, you represent and warrant that: (i) you own all rights necessary to grant us the license to use your User Content under these Terms; (ii) you have obtained all necessary consents and permissions from any Authorized Users or others for collecting and transmitting User Content; and (iii) your User Content and use of it by us does not infringe, misappropriate, or violate any third-party intellectual property rights, publicity or privacy rights, or any applicable laws or regulations.
  • Removal of User Content: You can remove your User Content by deleting it or your Account, but certain User Content (such as archived copies or content shared with other Team Members) may not be completely removed, and copies may continue to exist on the Services. We are not responsible for the removal, deletion, or failure to remove or delete any of your User Content.
  • Storage: We are not responsible for storing User Content, and recommend that you back up all User Content. In case of any loss or corruption of User Content, we will use our commercially reasonable efforts to restore the lost or corrupted User Content from the latest backup maintained by us using our standard archival procedures. However, we will not be liable for any loss, destruction, alteration, unauthorized disclosure, or corruption of User Content.
• Exclusion of Liability
  • You acknowledge and agree that the accuracy, completeness, validity, or timeliness of the information listed by us or any third parties is not guaranteed and we shall not be responsible for any materials posted by us or any third party. You should use your own judgment, caution, and common sense in evaluating any prospective methods or offers and any information provided by us or any third party.
  • Furthermore, we shall not be liable for any direct, indirect, consequential, or any other form of loss or damage that may be suffered by a user through the use of the www.innospikes.com website, including loss of data or information, or any kind of financial or physical loss or damage.
  • In no event shall Meghana Infotech Solutions LLP, nor its owner, directors, employees, partners, agents, suppliers, or affiliates, be accountable for any indirect, incidental, special, eventful, or exemplary costs, including without limitation, loss of proceeds, figures, usage, goodwill, or other intangible losses, arising from (i) your use or access of or failure to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use, or alteration of your transmissions or content.
  • This applies regardless of whether such damages are based on guarantee, agreement, domestic wrong (including carelessness), or any other lawful concept, whether or not we have been aware of the possibility of such damage, and even if a cure set forth herein is found to have failed in its intended purpose.
• Confidentiality
  • We shall maintain confidentiality of any materials provided by the Client/Customer while using our service, and shall not disclose it to third parties, except where required by law or to our financial auditors or governing regulatory bodies. Any use or disclosure of such information beyond the scope of this Agreement is prohibited.
• No Responsibility

  We shall not be held responsible for any of the following:

  • Your losses resulting from your inability to use our website at any given time.
  • Any errors or omissions in the content of our website.
  • Any losses incurred as a result of relying on reviews, postings, or commentary on our website regarding our services or those of our partners
  • The privacy policies and practices of third-party websites that are linked to our website, even if accessed through links on our website.
  • Any unauthorized access to or loss of personal information that is beyond our control.
• Spam Policy
  • Using the website or any of our services for illegal spam activities, such as collecting email addresses and personal information from others or sending mass commercial emails, is strictly prohibited, except for the intended purposes of this website.
• Third-Party Links
  • Using the website or any of our services for illegal spam activities, such as collecting email addresses and personal information from others or sending mass commercial emails, is strictly prohibited, except for the intended purposes of this website.
• Personal Information and Privacy Policy
  • By accessing or using this Website, you give your consent to us to utilize, store, or otherwise handle your personal information in accordance with our Privacy Policy.
• Errors Inaccuracies and Omissions
  • We have made every effort to ensure that the information provided on this Website is accurate and free of errors, but we regret any inaccuracies or omissions that may have occurred. We cannot assure that the Website will be error-free or suitable for your intended use, and we cannot guarantee the correction of any defects or the absence of viruses or bugs on the Website or its server. We provide no express or implied warranties regarding the accuracy, reliability, or fitness for purpose of the Website.
• Disclaimer of Warranties and Limitation of Liability
  • The Website and the services provided are offered "as is" and "as available," without any warranties of any kind. We do not guarantee that the Website will operate error-free, or that the Website, its servers, or its content or services are free of viruses or other harmful components.
  • We disclaim all warranties, including but not limited to warranties of title, merchantability, non-infringement, and fitness for a particular purpose, as well as warranties arising from a course of dealing, course of performance, or usage of trade. Regarding any warranty, contract, or common law tort claims, we shall not be liable for any incidental, consequential, or other damages, including lost profits or data, resulting from the use or inability to access and use the Website or its content, even if we have been advised of the possibility of such damages.
  • The Website may contain technical inaccuracies, typographical errors, or omissions. We are not responsible for any typographical, technical, or pricing errors displayed on the Website unless required by applicable laws. Information about certain services may be included on the Website, but not all services may be available in all locations. Mention of a service on the Website does not guarantee that the service is or will be available in your location. We reserve the right to make changes, corrections, and improvements to the Website at any time without notice.
• Copyright And Trademark
  • The Content found on the Website, including software, text, graphics, images, designs, sound recordings, audiovisual works, and other materials, is either owned by us or provided by third parties, and is collectively referred to as the “Content”. Unauthorized use of the Content may infringe copyright, trademark, and other laws, and you have no right to use the Content except as permitted under this Agreement. You must comply with all copyright and proprietary notices contained in the original Content on any copy you make of the Content. Any transfer, license, sub-license, sale, or modification of the Content, as well as any reproduction, display, publicly performance, creation of derivative versions, distribution, or any other use of the Content for public or commercial purposes, is strictly prohibited without our prior written consent. Moreover, posting the Content on any other website or networked computer environment for any purpose is expressly prohibited. If you violate any part of this Agreement, your permission to access and/or use the Content and the Website will be terminated automatically, and you must immediately delete any copies you have made of the Content. Our Trademarks, service marks, and logos found on the Website are either registered or unregistered trademarks or service marks of us or third parties (the “Trademarks”). You are not granted any license or right to use the Trademarks without our prior written permission for each use. Reproduction of any of the Content requires our express, written consent for each instance.
• Indemnification
  • You are agreeing to defend, indemnify, and hold us, our officers, directors, employees, successors, and licensees harmless from any claims, actions, or demands, including reasonable legal and accounting fees, that arise from your breach of this Agreement or misuse of the Website or Content. We will notify you of any such claims and provide assistance, at your expense, in defending against them. We reserve the right to assume exclusive defense and control of any matter subject to indemnification under this section, and you agree to cooperate with our defense of such matter.
• Miscellaneous
  • Severability: If any provision of these Terms is deemed unenforceable or invalid, that provision will be modified or eliminated to the minimum extent necessary for the Terms to otherwise remain in full force and effect and enforceable.
  • Termination: Term. The Services provided to you may be canceled or terminated by us. We reserve the right to terminate these Services at any time, with or without cause, upon written notice. We will not be liable to you or any third party for any damages resulting from such termination. Termination of these Terms will end all of your Service.Effect of Termination. Upon termination of these Terms for any reason, or cancellation or expiration of your Services: (a) We will stop providing the Services; (b) you will not be entitled to any refunds or usage fees, or any other fees, pro-rata or otherwise; (c) any fees you owe to us will immediately become due and payable in full, and (d) we may delete your archived data within 30 days. All sections of the Terms that expressly provide for survival, or by their nature should survive, will survive termination of the Terms, including, without limitation, indemnification, warranty disclaimers, and limitations of liability.
  • Entire Agreement: This Agreement contains the complete agreement between the parties regarding the subject matter covered in this Agreement.
  • Dispute Resolution: If a dispute arises between you and the website www.innospikes.com, our aim is to resolve it quickly and cost-effectively. Accordingly, you and the website agree to resolve any claim or controversy at law or equity that arises between us out of this Agreement or the website and the website Services (a "Claim") following this section entitled "Dispute Resolution." Before seeking alternative resolutions, you agree to first contact us directly to seek dispute assistance by going to Customer Service.
  • Arbitration Option: For any claim arising between you and www.innospikes.com (excluding claims for injunctive or other equitable relief), the party seeking relief may choose to resolve the dispute cost-effectively through binding non-appearance-based arbitration. A party electing arbitration must initiate such arbitration through an established alternative dispute resolution ("ADR") provider agreed upon by the parties. The ADR provider and the parties must comply with the following rules: (a) the arbitration will be conducted by telephone, online, and/or be solely based on written submissions, the specific manner will be chosen by the party initiating the arbitration; (b) the arbitration will not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties, and (c) if an arbitrator renders an award the party receiving the award may enter any judgment on the award in any court of competent jurisdiction.
  • Governing Law and Judicial Recourse : These terms will be governed by and construed under the law of India and the State of Telangana without regard to any principles of conflicts of law. The courts of the State of Telangana shall have exclusive jurisdiction over any dispute arising from the use of the Website.
  • Force Majeure : We will not be liable to you, your users, or any third party for any failure to perform our or its obligations under these Terms if such non-performance arises as a result of an event beyond our reasonable control, including, without limitation, acts of war or terrorism, natural disasters, power failures, riots, civil disorder, or other force majeure events.
  • Assignment : We have the right to assign/transfer this agreement to any third party, including our holding, subsidiaries, affiliates, associates, and group companies, without your consent.
  • Feedback Contact : We welcome feedback, comments, and suggestions for improvements to the Services (“Feedback”). You can submit Feedback by emailing us at Info@innospikes.com.